2016-17 Unit Plan
Vice President of Student Services

Mission Statement

Student Services shares the College’s educational mission by promoting students’ success both in the classroom and in meeting their educational and career objectives. To accomplish this goal, Student Services’ programs provide essential and comprehensive services for student outreach, retention, and transition. 


Program Description

The Office of the Vice President for Student Services coordinates and provides direction to the College's Student Services programs.


Accountability for Previously Funded Items


Accountability Item 1

Title IX Training and Consulting


Amount: 55000.00
Used For Intended Purpose: Yes
Benefit

Title IX funding is being used during the 2015-2016 academic year to train and keep Title IX administrators, Campus Police officers, and other key personnel up to date with respect to best practices and compliance requirements associated with Title IX and VAWA. The Office for the Vice President for Student Services is currently researching interactive and engaging Title IX and VAWA online trainings for all students and college personnel. This funding will be used to purchase an online training program once identified. Finally, Title IX funding was used to pay for a campus climate survey that was given in Fall 2015.



Student Learning/Administrative Unit Outcomes

Student Learning Outcome (SLO):  Students who come to the Vice President for Student Services Office will feel their concerns, issues, or problems are acknowledged and that appropriate support, action, or direction is provided.

The assessment tool that will be used to evaluate the above SLO is a "posttest" survey. After students have received a service provided by the Vice President for Student Services Office, they will be asked to complete an anonymous survey. Spring 2016 is the first term the survey will be offered to students to complete. This will establish our baseline data.


Standards/Goals for Student Achievement (OSLED Departments)


        

Standards/Goals for Student Achievement (All Other Departments)

The Office of the Vice President for Student Services supports the college in meeting its student achievement standards by coordinating, providing direction, and supporting all Student Services Programs in order to increase student course completion, persistence, degree and certificate completion, and transfer rates to other institutions of higher education.


Strategic Direction

The Office of the Vice President for Student Services supports the Strategic Direction and Priorities of the College through its coordination and direction that is provided to the College's Student Services programs. The Vice President for Student Services Office is in charge of ensuring compliance with Title IX and VAWA. Our office helps to maintain a safe learning environment for all students and staff. Commencement is facilitated via this office.

Enhancing a Culture of Completion and Academic Achievement

Vice President for Student Services Office provides support and direction to Student Services programs.

Scholastic Honors - Each semester Butte College recognizes students who have demonstrated a high level of academic performance. The Vice President for Student Services Office sends letters and certificates to each student who meets this high level of performance each primary term.

Potential Graduates - Each year, at the beginning of February, the Vice President for Student Services Office sends email and text communication to students who have acquired 60 units at the College and may be eligible for an Associate Degree. The communication encourages students to meet with a counselor to have their transcripts evaluated and complete a graduation application, if appropriate, or to help them plan for completion of a degree.

Commencement - The Vice President for Student Services Office facilitates the annual College commencement. All communication to graduates and graduate candidates is communicated through this office.

Supporting Student, Faculty, and Staff Success

Vice President for Student Services Office provides support and direction to Student Services programs.

The Vice President has weekly meetings with his Leadership Team to keep abreast of department issues, concerns, and needs.

The Vice President has monthly meetings with his Management Team to keep abreast of department issues, needs, improvements, new services, etc.

The Vice President for Student Services Office assists students with information and assistance when dealing with complex issues.

Using Data-Informed Process for Continuous Improvement

Vice President for Student Services Office provides support and direction to Student Services programs.

Collaborate with office team members to review and assess our Student Learning Outcomes.

The Spring 2016 term is the first semester where the Vice President for Student Services Office will gather student feedback via an annonymous survey. The feedback will be reviewed to help our office improve its services.

Maximizing Resources to Support Student Learning

Vice President for Student Services Office provides support and direction to Student Services programs.

Continually look for opportunities to improve services.

Attend or provide funding (if available) to other Student Services' personnel to attend professional development opportunities that will support student learning.

Modeling Sustainability

Vice President for Student Services Office provides support and direction to Student Services programs.

The Vice President for Student Services Office continually looks for ways to communicate more efficiently and in a manner most preferred by students. Currently, select communication is being sent via email and text to students as opposed to mail - probation/dismissal and potential graduate notifications.

Enhancing a Culture of Inclusiveness

Vice President for Student Services Office provides support and direction to Student Services programs.

The Vice President for Student Services has an open door policy, and he is always willing to speak or meet with students and staff who request it.

The Vice President for Student Services participates on a wide variety of College committees.

The Vice President for Student Services meets with his Leadership and Management Teams on a regular basis.

 


Program Review


        

Department Goals

The Vice President for Student Services Office will continue to provide support and direction to Student Services programs.

Based upon the data collected as a result of our SLO posttest survey at the conclusion of the Spring 2016 term (baseline year), we will evaluate the results and make changes as necessary to improve the services we provide to students in the Office of the Vice President for Student Services.

 

 


Future Development Strategies

Strategy 1 - Provide Consistent Support and Direction for All Student Services Departments

Ensure that the Student Services programs have the resources and support needed to meet their missions and to accomplish the objectives in the Strategic Direction to the maximum extent possible given the financial resources provided by the state and the District.


Initiatives
  • Modeling Sustainability
  • Enhancing a Culture of Completion and Academic Achievement
  • Supporting Student, Faculty and Staff Success
  • Using Data-Informed Processes for Continuous Improvement
  • Maximizing Resources to Support Student Learning
  • Enhancing a Culture of Inclusiveness

Supporting Rationale

The Vice President for Student Services meets with his Leadership and Management Teams on a regular basis to identify and address issues and concerns, help guide and provide support, keep team members up to date on new legislation and District priorities and/or challenges.

The Vice President for Student Services Office provides support to staff and students to help ensure a safe learning environment for all.

 


Supporting Rationale Alignment
Supports Previous Program Review Recommendations: No
Supports Changes from Student Learning Outcomes Assessment: No

Strategy 2 - Customer Service

The Vice President for Student Services Office strives to provide exemplary customer service to students and staff.

 


Initiatives
  • Modeling Sustainability
  • Enhancing a Culture of Completion and Academic Achievement
  • Supporting Student, Faculty and Staff Success
  • Using Data-Informed Processes for Continuous Improvement
  • Maximizing Resources to Support Student Learning
  • Enhancing a Culture of Inclusiveness

Supporting Rationale

To help ensure students are as successful as they can be, the Vice President for Student Services Office will do the following.

  • Attend professional development trainings designed to educate personnel on the best practices of customer service.
  • Analyze the Student Learning Outcomes assessments - posttest surveys - and use this information to improve services provided.
  • Continue to build and maintain relationships with Student Services' departments.
  • Provide an annual online subscription service to students, parents, advisors, faculty, and staff so they can view college catalogs and profiles from institutions of higher education around the world.

Supporting Rationale Alignment
Supports Previous Program Review Recommendations: No
Supports Changes from Student Learning Outcomes Assessment: Yes

Requested Non-Financial Resources

None

Current Financial Resources

None

Augmentation Requests

Original Priority Program, Unit, Area Resource Type Account Number Object Code One Time Augment Ongoing Augment
Description Supporting Rationale Potential Alternative Funding Sources Prioritization Criteria
1 Student Services Operating Expenses 11.099.700.1.645000 55890 $55,000.00 $0.00
Title IX Training and Consulting
  • Resolving health, life, and safety issues
  • Reaching the Sustainable Continuous Quality Improvement level on the implementation of Student Learning Outcomes
  • Providing effective electronically mediated communication (e.g. website, social media, marketing materials, wifi access)
2 Student Services Operating Expenses 11.000.700.1.645000 55630 $0.00 $2,000.00
College Source Online Subscription Annual CSO subscription cost has risen over the past two years. This increase will allow us to continue utilizing this valuable resource. The CSO subscription allows students, parents, advisors, faculty, and college administrators to look at college catalogs and profiles from institutions of higher education around the world.
  • Maintaining core programs and services
  • Directly supporting meeting department standards/goals for student achievement and/or supporting the college in meeting its student achievement standards and/or goals
  • Providing effective electronically mediated communication (e.g. website, social media, marketing materials, wifi access)
  • Placing students appropriately, advising them effectively, and ensuring that they have educational plans